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Via Email
- Open your company email via the Outlook App on your desktop or in an internet browser, such as Google Chrome, Microsoft Edge, or Safari
- Sign in with your McKim & Creed Single Sign On (SSO)
- Compose a new email to support@mckimcreed.com.
- In the subject line, add a brief description of the issue (i.e., “Tablet not connecting to internet” or “Download Teams App and Bluebeam 21”). If the issue is preventing necessary job activities, it is appropriate to bring attention to the ticket by adding “urgent” or “important” in the subject line.
- IT will read ticket and determine prioritization of tickets for the entire company, so it is possible that the ticket can be deemed less urgent than other tickets in the queue.
- In the body of the email, include any and all detail about the technology issues. Be as specific as possible here, as many of the IT professionals are remote and cannot see the issue in person. Great information to add to the message includes photos or videos showing the specific problem and will assist IT with developing specific solutions.
- IMPORTANT: If only available during a specific time, please include that in the body of the email. For example, field employees only have access to Wi-Fi at the beginning and end of shifts, which may aid in a speedier IT response.
- To request a call back due to Teams access issues or connect general connection problems, please include a phone number in the body of the ticket.
- A confirmation email will be sent from McKim & Creed Service Desk (support@mckimcreed.zendesk.com) confirming receipt of IT help request to submitter’s email with a summary of the ticket and an assigned ticket number.
- Generally, a member of IT will reach out via the McKim & Creed Microsoft Teams app unless other contact methods are specified.
- Via Internet Browser
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Open the internet browser of choice (i.e., Google Chrome, Microsoft Edge, Safari or Firefox) and enter: https://support.mckimcreed.com/hc/en-us
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If on a McKim & Creed device, this website is also in the Managed Bookmarks tab in the top-right corner listed as, "Help Desk".
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NOTE: It is possible to be redirected to the McKim & Creed SharePoint first. If that happens, select the IT Help Desk icon near the center of the page.
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If on a McKim & Creed device, this website is also in the Managed Bookmarks tab in the top-right corner listed as, "Help Desk".
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In the top-right corner, log-in to the IT Help Desk using the company SSO.
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Logging in before submitting a request will pre-populate demographic information (i.e., name, email address, etc.) and make the submission process faster.
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Logging in before submitting a request will pre-populate demographic information (i.e., name, email address, etc.) and make the submission process faster.
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Now select, "Submit a Request" in the top-right corner.
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Fill out all requested information fields.
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In the description box, please include any and all details about the technology issue(s). Be as specific as possible here (since many of the IT professionals are remote and cannot see the issue in-person).
- IMPORTANT: If only available during a specific time range or date, please include that in the body of the email or description. For example, field employees only have access to Wi-Fi at the beginning and end of their shifts, which may aid in a speedier IT response.
- To request a call back due to a Teams access issue or general connection failure, please include the appropriate callback number(s) in the body of the ticket or email.
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Great information to add to the message include photos or videos displaying the specific problem or error. This will assist the IT team with developing specific solution strategies to your issue. There is also an attachment option before the submit button to click and drag photos or videos into the ticket.
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In the description box, please include any and all details about the technology issue(s). Be as specific as possible here (since many of the IT professionals are remote and cannot see the issue in-person).
- A confirmation email will be sent from the McKim & Creed Service Desk (support@mckimcreed.zendesk.com) confirming receipt of the IT help request to the submitter's email with a summary of the ticket and an assigned ticket number.
- Generally, a member of the IT department will reach out via the McKim & Creed Microsoft Teams application unless other contact methods are specified.
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Open the internet browser of choice (i.e., Google Chrome, Microsoft Edge, Safari or Firefox) and enter: https://support.mckimcreed.com/hc/en-us
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